FiDocs B.V. aims to conquer the DECO (Customs E-Commerce) market, but needed a customs software partner that truly collaborates. With Gateway, their first DECO client went live in one week: a manifest import built in 7 days, tested, and approved. “They listened, co-created, and were always available,” says Director Kevin Gevaert.

DECO ambition: a partner that truly thinks ahead

FiDocs B.V., a comprehensive customs administration firm, is eager to conquer the DECO market (Douane E-Commerce, or Dutch customs declarations for e-commerce shipments under 150 euro). Director Kevin Gevaert explains: “We want to build a long-term relationship with a customs software provider that truly understands our growth ambitions. It needs to be a partner that not only delivers software but also genuinely engages with our challenges.”

After a thorough selection process, FiDocs chose Gateway. “Gateway really listened to our needs and demonstrated they understood our challenges,” says Kevin. “They collaborated with us on onboarding new prospects and were always available. We could always reach out to them with questions.”

Automated manifest import in 7 days

A pivotal moment was securing FiDoc’s first DECO client. Within a week, Gateway developed a solution that seamlessly and accurately processes the client’s manifests into their system. “We were able to test and implement the solution immediately with success,” according to Kevin. Thanks to this swift and seamless implementation, FiDocs successfully onboarded their client.

A reliable partner for growth, not just a software supplier

“The personal approach from Gateway was decisive for us,” says Kevin. “They gave us the time and priority we needed, and that confidence resonated with our prospect, who is now a loyal client.”

The partnership extends beyond software. Kevin notes: “With Gateway, we found a partner with shared values and principles. Communication is effortless; it’s not a disjointed organisation but one with people united in pursuit of a common goal. We saw this during our visit as well. There’s a friendly, relaxed atmosphere where everyone is authentic—just like us.”

FiDocs now benefits from streamlined processes, ensuring the support needed to grow further in the DECO market. “With Gateway we have not just software but a partner that helps us succeed in business,” Kevin concludes.

Curious how Gateway customs software can streamline your processes? Contact us or book a free demo!