Family business Van de Zand Customs Agent B.V. struggled in 2004 with user-unfriendly customs software. Too many manual steps, too little automation. Until they discovered Gateway. The result? Customs declarations in fewer clicks, invoicing at the touch of a button, and automatic integrations with clients. And all of this with personal support that truly understands how a forwarder operates. “We grow along with the software – without extra staff,” says director Cyana van de Zand.

The challenge: clunky customs software

Family-run business Van de Zand douaneagent B.V. struggled in 2004 with user-unfriendly customs software. Director Cyana van de Zand recalls: “It was far too clunky. We had to carry out far too many manual steps.” This fell short of automation expectations, leading to frustration and wasted time.

The solution: streamlined processes with Gateway

A demo of Gateway immediately showed that the same customs processes could be completed in far fewer steps. “The decision to choose Gateway was made quickly,” Cyana explains. “The implementation went smoothly, and the expectations raised by the demo have been fully met.”

After implementation, even more proved possible. The invoicing process, for instance, was further automated. Cyana says: “Gateway came on-site to show us how. Where we once had stacks of paper invoices, it’s now just a single click.”

The partnership: mutual understanding and outstanding support

The collaboration with Gateway is one of mutual benefit. “We help each other grow,” says Cyana. “Gateway truly took the time to understand us. They kept asking questions until they knew exactly what we needed.” This support continues post-implementation: “When I ring customer service, I’m helped straight away. And if they don’t know the answer immediately, I’m always called back.”

The result: higher productivity

Excellent support has also enabled automation of customs declarations through client integrations, freeing up time to generate revenue. “We only want to grow if we don’t have to hire more staff,” Cyana explains. “And that’s working brilliantly. We’ve grown alongside the software package.”

With Gateway’s software, Van de Zand has not only automated processes but also achieved sustainable growth. A perfect example of how smart, genuine automation can elevate a family business to the next level.

Family-owned customs agent Van de Zand grew with Gateways’s customs software: streamlined processes, client integrations, one-click invoicing, and personal support.
“We’ve grown alongside the software!”

Find out how our customs software can simplify your processes. Contact us or book a free demo.