Customer Service Specialist


"Do you also find it annoying when you have a question or a problem and you're treated like a number? Do you also get frustrated when you're never kept informed when you're urgently waiting for something? And do you think you know how to give your customers the best customer experience? Then come and join our team!!"

What will you be doing and what are your responsibilities?

You are the "business card" of Gateway Software and the "first point of contact" for our customers. You give them the feeling they are being taken care of. With you, they are not just a number, because they get direct help, even if you can't immediately provide a solution. You are there. Always.

This means, among other things, that you will undertake the following tasks:

  • Answering the general phone
  • Receiving and following up on incidents reported by customers
  • Communication towards customers
  • Communication towards third parties, e.g., the Customs Office

What defines you?

  • Excellent communication skills (NL & EN)
  • Customer and service-oriented
  • Affinity with IT
  • Pro-active
  • (self) Critical
  • Sense of responsibility
  • Understanding the urgency of questions asked
  • Approaching customers in a personal way
  • Flexible
  • Rotterdam mentality
  • Sense of humor and self-mockery

What do we offer you?

  • A good salary, depending on your knowledge and experience
  • Mobility budget
  • A diverse and independent role in a full-time/part-time position
  • Various tasks that will never make your job boring
  • The opportunity to grow further through courses and training, via the Gateway Academy
  • The freedom to carry out your work in a way you believe will achieve the goals.

Who are you?

Ideally, you already have similar work experience and have an HBO (Higher Professional Education) work and thinking level.

You possess the real GATEWAY character:

G = Motivated and willing to grow personally and professionally A = Assertive T = Team player E = Empathetic and social W = Enthusiastic work attitude A = Accurate and attention to detail Y = "YES" mentality

Family Business

With us, you are part of a close-knit family business that does a lot for its employees and where, in addition to hard work, there is often room for a lot of fun! We love doing fun things together, such as a weekend away, a game night, or a dinner.

Gateway Software offers SaaS for Customs activities and Bonded Warehouse, named Gateway, and specializes in processing e-Commerce shipments. This includes sending declarations and receiving return messages, connections in various formats, real-time connections with Customs, and much more. All aimed at optimal control and insight into Customs processes. With expertise, enthusiasm, and market knowledge, continuous work is done on Gateway in a fun, young, and dynamic team.

Do you want to join our team?

Are you excited about joining our team, where you provide our customers with the 9+ service? Don't wait any longer, gather your resume, and contact directly:

Dave Tak 


Apply now!

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