Customer experience specialist
12-08-2020

Do you also find it so annoying when you have a question or a problem and you are treated like a number? Do you also hate it when you are poorly informed, when you are urgently waiting for something? Don't you understand why you are occasionally snapped when you call customer service?

And do you think you know how to give your customers the best Customer Experience?

Then come and join our team!!

Gateway develops Cloud services for handling all imaginable Customs formalities and is a specialist in, among other things, the processing of e-Commerce shipments. This mainly concerns sending declarations and receiving return messages, creating interfaces in various formats and real-time communication with Customs, among others. Everything aimed at optimal control and insight into Customs processes.

What are you going to do and what are your responsibilities?

You are the “Voice” of Gateway and the “First Point of Contact” for our customers. You give them the feeling that they end up in a warm bath and are taken care of. They are not just a number to you, because they are helped immediately, even if you cannot immediately provide them with a solution. you are there. Always.

Accepting, following up and closing calls in our Incident Management System.
Communication towards customers and third parties.
Testing delivered (new) functionalities, reports and releases.
Support with onboarding to our Cloud.
Monitoring the performance in our Cloud.
What defines you?

Ideally, you have already gained comparable work experience, you have a completed HBO education or work and thinking level and you are "IT savvy".

Excellent verbal and written communication skills (NL & EN)
9+ mentality
Proactive
(self) Critical
Sense of responsibility
Flexible, able to switch quickly between different subjects
Not bullshitting, just brushing work ethos.
Sense of humor and self-mockery
Loves good food and drinks
gamer
What do we offer you?

A good salary between 2,500 to 3,500 (depending on your knowledge and experience).
A START BONUS of 5,000 net!!!
Mobility budget of 350 gross.
A versatile and independent full-time position with a FIXED CONTRACT!
Diverse tasks and responsibilities, which will never make your work boring.
The opportunity to grow further through courses and training, among other things, via the Gateway Academy
The freedom to perform your work in a way that you think you can achieve the goals.
With us you are part of a small, but close-knit family business that does a lot for its employees and where, in addition to hard work, space is often made for lots of fun! We like to do fun things together, such as a weekend away, a game night or a dinner.

Do you want to join our team?

Would you like to work within our young and dynamic team, giving our customers the best Customer Experience? Then don't wait any longer, update your CV and contact:

Marnix Merkx – marnix@gateway.nl

We look forward to hearing from you!

 

Equal Opportunity Statement

At Gateway, we celebrate diversity and promote an inclusive environment, where our team members of all different backgrounds, ages, genders or sexual orientations feel equally valued. To achieve this, we are committed to shaping a hiring process that provides an equal opportunity for everyone to be hired. An important part of this are the games of Equalture.

Play the 4 games and see if you fit into our team!

https://app.equalture.com/en/vacancies/customer-service-specialist-gateway-d6510e/apply

Een content subheading

Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis. Donec dictum neque veloran tristique egestas nulla mollis dui lorem dolor. Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis. Donec dictum neque veloran tristique egestas nulla mollis dui lorem dolor. Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis.

Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis. Donec dictum neque veloran tristique egestas nulla mollis dui lorem dolor. Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis. Donec dictum neque veloran tristique egestas nulla mollis dui lorem dolor. Lorem ipsum dolor sit amet, consectetur adipis cin elit. Nunc purus libero, interdum sed blandit acp retium facilisis turpis.