Product Consultant
26-10-2022

Wanna combine your logistics experience and software knowledge in one perfect role?  Then this is the right challenge for you.

Who are we?

Gateway develops Cloud services for handling all Customs formalities and is a specialist in, among other things, the processing of e-Commerce shipments. This mainly concerns sending declarations and receiving return messages, creating interfaces in various formats and real-time communication with Customs, and so on. Everything aimed at optimal control and insight into Customs processes.

What will you do and what are the responsibilities?

As Product Consultant, you advise customers in the use of Gateway. From the initial setup to daily use, you are the most important contact in providing our customers with a well-functioning system.

You are the “name card” of Gateway. You give our customers the feeling that they are in good hands. They are not just a number to you, and are helped and guided in the best manner, even if you cannot immediately provide them with a solution. You are there. Always.

This means that you take on the following tasks

  • Setting up the Gateway system
  • Advising customers in the use of our product
  • Training users
  • Supporting the sales by means of giving product presentations
  • Think along and proactively express ideas when it comes to improvements to our product
  • Making estimates of tasks, planning, and carry it out
  • Owner of the new features and (partial) developments of our product
  • Accepting, following up and closing calls in our Incident Management System.
  • Reporting and Documenting

Junior level : 1st line support and assisting with onboarding of new customers

Medior tasks : 2nd line support; (partial) product owner (writes User Stories and acts as part of the DevOps team); onboarding new customers.

Senior tasks : Assisting the sales; product owner (writes User Stories and acts as part of the DevOps team); advises and leads the onboarding of new customers.

As a Product Consultant you can specialise yourself  further within Gateway.

Responsibility

In the role of Product Consultant, you report both commercially and operationally to the CEO.

Who are we looking for as a person?

Someone who is good at time and priority management. You are eager to learn and energetic in keeping up to date with material knowledge (Logistics and Customs) and in keeping up with developments in the ICT field.

Logistics is not unfamiliar territory for you, which is why you can think along with our customers. You keep your agreements and communicating with both your customers and colleagues is an important aspect for you.

You own the real GATEWAY character:

G =  Growing personally and professionally is your goal

A = Assertive

T = Team player

E = Empathetic and social

W = Enthusiastic Working attitude

A = Accurate and eye for detail

Y = “YES” mentality

Salary indication

Depending on knowledge and experience:

Junior € 2,500 - € 3,500

Medium € 3,500 - € 4,800

Senior € 4,800 - € 5,900

Family company

With us you are part of a small, but close-knit family business that does a lot for its employees and where, in addition to hard work, space is often made for lots of fun! We like to do fun things together, such as a weekend away, a game night or a dinner.

Do you want to join our young and dynamic team? To make an appointment, please contact Dave Tak op 0614433764.

We look forward to have you onboard our GATEWAY team!

Apply now!

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