Product Consultant

Gateway Software provides SaaS for Customs activities and Bonded Warehouse operations, specialising in the processing of e-Commerce shipments. This involves the sending of declarations, receiving return messages, integrating various formats, real-time connections with Customs, and, where applicable, via our Bonded Warehouse linked to the customer's ERP system. Everything is aimed at providing optimal control over and insight into Customs processes. Our friendly, dynamic team continually improves the Gateway product with expertise, enthusiasm, and a comprehensive understanding of the market.

What will you do?

• Onboarding new clients.
• Providing support and advice on the optimal application of our Customs software.
• Training users.
• Supporting sales through demos and substantive knowledge.
• Specifying (client-specific) wishes.
• In some cases, involvement in product development.
• Testing of functionality and/or releases to be delivered.

Details

• Planning of activities.
• (In some cases) reporting hours spent per assignment.
• Producing progress reports.
• Attending internal and external training for both vocational knowledge and skills, as well as to acquire knowledge of logistics/customs.
• Further developing the good reputation of Gateway.
• Feeding back market queries.

What are you responsible for?

• Effective communication with customers and relationships of Gateway.
• Execution of projects, within the frameworks agreed with the customer.
• Providing customers with a 9+ experience in customer service.
• Reporting on the progress of projects and customer service activities.

Where will you work?

• Activities can be performed both on-site at clients' locations and at Gateway's office. Occasionally, the client's location may be outside the Netherlands. There is also the possibility to work from home one day a week.

To whom do you report?

• You report to the Operations Manager.

What defines you?

• Excellent communication skills (NL & EN)
• Customer and service-oriented
• Affinity with IT
• Proactive
• Self-critical
• Sense of responsibility
• Understanding the urgency of the questions asked
• Approaching customers in a personal way
• Flexible
• Rotterdam mentality
• Sense of humor and self-deprecation

What do we offer you?

• A good salary depending on your knowledge and experience
• Travel expenses reimbursement / Mobility budget / Company car (depending on your situation and needs)
• A versatile and independent role in a full-time position
• Various tasks and responsibilities that will never make your work dull
• The opportunity to grow through courses and training, external or via the Gateway Academy
• The freedom to perform your work in a way that you think will achieve the goals.

Who are you?

• Ideally, you have already gained similar work experience and have completed an HBO education or have equivalent work and thinking level. A degree in an area such as Logistics Engineering, (Technical) Business Administration, Transport Studies, or an IT-related education is desirable.

You embody the true GATEWAY character:

G = Motivated and ready to grow personally and professionally

A = Assertive

T = Team player

E = Empathetic and sociable

W = Enthusiastic work attitude

A = Accurate with an eye for detail

Y = "YES" mentality

Family Business

With us, you're part of a close-knit family business, which takes good care of its employees, and where, alongside hard work, we often make room for lots of fun! We love doing fun things together, such as a weekend away, a game night, or a dinner.

Would you like to join our team?

Does it sound exciting to work within our young and dynamic team, where you give our customers the best Customer Experience? Don't wait any longer, gather your CV and contact directly:

Yorick Brouwer

y.bouwer@codefield.nl